HELP & INFORMATION
Frequently Asked Questions
Here you will find answers to the most important questions about our configurator, your order, and our service.
Frequently Asked Questions
How can we help you?
Browse our FAQ database or contact our support team for more information.
Access & Login
Everything about your access.
After subscribing, you will receive an email within 24 hours with your access details and instructions.
Click on "Forgot password". You will immediately receive a reset email.
Yes, in the Professional and Enterprise plans. One account in the Basic plan.
Subscription
Subscription Model Information.
Monthly or annually at the beginning of the period. Invoice via email.
In account settings under Subscription.
In the customer account under invoices as PDF.
Payment
Prices and payment methods.
Credit card, SEPA direct debit, invoice for Enterprise.
Yes. SSL-encrypted. No credit card data stored.
Termination
Everything about termination.
Account settings → Subscription → Cancel. Or by email to support@trauerblumen-konfigurator.de
Access remains active until the end of the period. Afterwards, GDPR deletion occurs after 30 days.
Support
Help and support.
Email: support@trauerblumen-konfigurator.de
Phone: XX XXXX XXXX
Mon-Fri 9 AM - 5 PM
Basic: 48h. Professional: 24h. Enterprise: dedicated contact person.
Yes. Free introductory training via video call for Professional and Enterprise.
